Frequently Asked Questions

How can I track my order?
Once your order has been shipped your way, you will receive an email with a link to track the package. By clicking the link, you will be able to check the status of your order once it is in transit. Orders are packed and shipped within 5-7 business days. Business days are Monday through Friday (excluding holidays). 

Can I change my order?
We so wish we could make this happen, unfortunately, once the order has been placed and confirmed we are unable to make changes or modifications. We know this might not be exactly what you were hoping to hear, but can we still be friends?

Do you ship internationally?
We do not at this time but hope to in the future.

How long does it take to receive an order?

Visit our Shipping Policy Page (LINK to shipping policy)

How do I return or exchange an item?
Visit our Refund Policy page (LINK to refund policy)

Return processing times
Return processing typically takes up to 5 business days after the package is delivered to our warehouse. During peak times (holidays, sales, special events, etc.) it can take longer than normal to process.

Contact us:
We are open M-F from 9AM to 5PM.
We respond to emails within 24-48 hours (during business hours): orders@suncruisercom.

Phone: 617-368-5900